Customer Satisfaction: • Ensure that all customer inquiries, issues, and requests are addressed promptly and effectively. • Monitor customer feedback and implement continuous improvements to enhance the overall customer experience. Process Improvement: • Evaluate existing customer support processes and implement enhancements for efficiency and effectiveness.
Requirements:
• Proven experience in customer support management (chats or calls) • Strong leadership and interpersonal skills. • Excellent problem-solving and decision-making abilities. • Exceptional communication and customer service skills. • Fluent Hindi
System requirements :
PC or Laptop is fine (must have high quality audio capabilities) Strong and reliable Internet connections with a headphone with mic Access to a quiet work environment
Working conditions:
- Remote work - 2/2, day, evening or night shifts - The 1st workning month: 9 - 21 (day shift); 15 - 3 (evening shift); 21 - 9 (night shift).
The contact information: HR department Hr2@bgdcompany.pro